I called a local business the other day and sat on the postmodern version of hold.
Waiting for the endless phone menu to end, or at least come to a number I could press to get a live human being, I started ranting to the robot voice on the phone:
"Just give me a person to talk to...
Why can't the number for a real human be first on the list (#2 in this excellent article) ...
I won't remember your entire www address...
why do you ... have... to...speak...so... slowly?
##@#@$$#%$##%$$#$"
I expect someone was listening to me and giggling. Phug them.
Seriously though, all I had to do was Google irritating menus when you phone a company and the first hit was the excellent article mentioned above - with an equally awesome URL https://www.mightycall.com/blog/10-ways-your-automated-phone-menu-can-engage-instead-of-enrage-customers/.
Of course, I always search in the past year for anything relevant. Check out these 11 Google tricks for fun.
But I digress...
All we can do is hope that the PTB at RandomBusiness get this message someday.
Postscript:
There are companies I won't go back to to because their phone menu is so awfully convoluted
or because I don't like the receptionist.
Personal rants about public things. The chaotic human dalliance with nature, social interaction, and existence fuels my ire. Get ready.
Showing posts with label Communication. Show all posts
Showing posts with label Communication. Show all posts
Monday, February 19, 2018
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