I called a local business the other day and sat on the postmodern version of hold.
Waiting for the endless phone menu to end, or at least come to a number I could press to get a live human being, I started ranting to the robot voice on the phone:
"Just give me a person to talk to...
Why can't the number for a real human be first on the list (#2 in this excellent article) ...
I won't remember your entire www address...
why do you ... have... to...speak...so... slowly?
##@#@$$#%$##%$$#$"
I expect someone was listening to me and giggling. Phug them.
Seriously though, all I had to do was Google irritating menus when you phone a company and the first hit was the excellent article mentioned above - with an equally awesome URL https://www.mightycall.com/blog/10-ways-your-automated-phone-menu-can-engage-instead-of-enrage-customers/.
Of course, I always search in the past year for anything relevant. Check out these 11 Google tricks for fun.
But I digress...
All we can do is hope that the PTB at RandomBusiness get this message someday.
Postscript:
There are companies I won't go back to to because their phone menu is so awfully convoluted
or because I don't like the receptionist.
Rant in a Bottle
Personal rants about public things. The chaotic human dalliance with nature, social interaction, and existence fuels my ire. Get ready.
Monday, February 19, 2018
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